Refund & Cancellation Policy
Last updated: 2026-07-14
We want you to be happy with Wivrex. This policy explains how cancellations and refunds work. It applies alongside our Terms of Service.
Canceling your subscription
You can cancel your subscription at any time from your account settings. Cancellation stops future renewals; your plan stays active until the end of the current billing period, and you keep any credits already granted for that period until it ends. We do not charge a cancellation fee.
14-day money-back guarantee
If you are not satisfied, you may request a refund of your most recent subscription payment within 14 days of that charge. Because generating a clip consumes real third-party compute (video, image, and voice providers), any credits you have already used are deducted from the refund at the plan's effective per-credit rate. If you have used none of your credits, you receive a full refund.
One-time credit packs
One-time credit packs are refundable within 14 days only if the pack's credits are entirely unused. Once any credit from a pack has been spent, that pack becomes non-refundable, as the underlying generation cost has been incurred.
How to request a refund
Email [email protected] from the address on your account, with your account email and the charge date. We aim to respond within 2 business days. Approved refunds are issued to your original payment method through Paddle, our Merchant of Record, and typically appear within 5–10 business days depending on your bank.
Exceptions
Refunds may be declined where there is evidence of fraud, abuse, violation of our Acceptable Use Policy, or excessive consumption inconsistent with a good-faith trial. Statutory rights that apply in your jurisdiction are unaffected by this policy.
Contact
Wivrex · [email protected]